The biggest mistake I see service providers make? Going ghost during the “I’m working on it” phase.
Silence might mean you’re deep in the work, but to your clients? It can feel like they’ve been left in the dark. A top-tier client experience isn’t just about delivering great work—it’s about keeping clients in the loop while you do it. When clients feel informed, they feel confident—and confident clients are the ones who come back and refer others to you.
Here’s how you can tighten up your communication without adding extra stress to your workload:
- Keep a running client update document – Track progress at the end of each workday so updates are quick and easy.
- Create check-in email templates – Save yourself from rewriting the same updates over and over.
- Pick a set day each week for client updates – Batch them so they don’t take over your schedule.
- Turn this into an SOP – Systemize it so it’s easy to delegate when your team grows.
But let’s be real—you have enough on your plate. Managing client communication on top of delivering results can feel overwhelming. That’s where we come in. At Kralisade & Co., we take care of client communications, progress updates, and check-ins, ensuring your clients always know what’s happening. No more back-and-forth emails, no more “just checking in” messages—just smooth, seamless operations that keep your business running efficiently.
If you’re ready to keep your clients engaged without adding more to your workload, schedule your call here.
At Kralisade & Co., we specialize in Creative Project & Client Operations Management. We help you streamline your workflows, manage client relationships, and handle all the behind-the-scenes work that allows you to stay lean while focusing on what really matters: delivering great work to your clients. With us, you get to work smarter, not harder.
2 thoughts on “The #1 mistake service pros make that hurt their client experience.”
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